Leonis Networks
Technical Support Engineer
October 2023 - August 2024
Maintain and support computer systems and networks.
Ensure cybersecurity and protect data.
Install and manage hardware and software.
Provide technical support to staff.
Manage data backups and disaster recovery.
Monitor and maintain IT infrastructure.
Implement and enforce IT policies and standards.
Company Website
SLPL (The Indian Garage Co) Aditya Birla Group
IT Exceutive Engineer
August 2024 - April 2025
Technical Support
Assist employees with computer issues, software errors, and connectivity problems.
Provide first-level troubleshooting for hardware, printers, email, and system access.
System Installation and Configuration
Install and configure operating systems, applications, and other software.
Set up new hardware like laptops, desktops, and mobile devices.
Hardware and Software Maintenance
Regularly update software and drivers to ensure smooth performance.
Perform routine maintenance and diagnostics to prevent downtime.
Network Monitoring and Support
Help monitor internal networks for performance and availability.
Resolve basic network issues related to Wi-Fi, LAN, and VPN.
User Account Management
Create, update, and disable user accounts in systems like Active Directory.
Set permissions and ensure secure access to files and applications.
Data Backup and Security Support
Assist with scheduled backups and recovery procedures.
Support cybersecurity efforts by ensuring antivirus updates and basic system security measures.
Documentation and Reporting
Keep records of IT assets, support tickets, and software licenses.
Document recurring issues and solutions for future reference.
Coordination with Senior IT Staff
Work under the guidance of IT Managers or System Administrators.
Support IT projects such as migrations, upgrades, or rollouts.
Company Website
Bizzhub Workspaces
Network Engineer
April 2025 - Present
designing, implementing, managing, and maintaining an organization’s network infrastructure to ensure seamless connectivity, optimal performance, and robust security. They work with technologies such as LANs, WANs, wireless networks, and VPNs to support business operations. Their duties include configuring and installing network hardware and software, monitoring network performance, troubleshooting issues, and performing routine maintenance to prevent downtime. Network Engineers play a key role in implementing security measures such as firewalls and intrusion detection systems to protect the network from unauthorized access and cyber threats. They also document network configurations, maintain compliance with industry standards, and provide technical support to users and IT teams. Additionally, Network Engineers collaborate with vendors and other IT professionals to plan for network upgrades, expansions, and new technology deployments, while continuously staying updated with the latest advancements in networking and security practices.
Company Website